HDF User Support


Available to the entire HDF user community, the HDF Group Helpdesk is designed to provide quick resolution to any problems or questions regarding HDF or HDF5. The Helpdesk works closely with developers, as well as the rest of the HDF group, which aids in resolving problems as quickly as possible.

The HDF Group Helpdesk is not a consulting service. However, the HDF Group does offer this. Please let the Helpdesk know if this is something you might be interested in.

Contacting the Helpdesk

To contact user support or send a comment regarding this server you can send a message to the Helpdesk (help at hdfgroup dot org):

When sending a message regarding a problem, we ask that you:

  1. Email a detailed description of the problem. You can use the template in the HDF FAQ (question #21), but this is not necessary if all of the information is included.

  2. Send a small example that demonstrates the problem. If we cannot duplicate it, we may not be able to help you. Please try to make the example as small as possible.

Examples of HDF Problems Handled by the Helpdesk

Response Time

In general, the HDF Group Helpdesk goal is to respond to (and hopefully resolve) all questions in a timely manner. However, this is not always possible. If you do not receive a reply within two weeks, please be sure to send us another message.

The HDF Group Helpdesk responds to messages from 8:00am to 2:00pm Central Standard Time, Monday through Friday (not including holidays).

You should receive an automatic reply for every message sent to the HDF Group Helpdesk.